Our Exchange Policy
BeelStep offers a 7-day exchange policy from the date of delivery. We want you to be completely satisfied with your purchase.
Eligibility for Exchange
To be eligible for an exchange, your shoes must be unworn and in the same condition you received them, in the original box and packaging with all tags attached, and accompanied by proof of purchase (order confirmation or receipt).
Non-Exchangeable Items
We cannot accept exchanges for shoes that have been worn outdoors, items without original packaging or tags, and products purchased during clearance sales.
How to Request an Exchange
Contact us on WhatsApp at 0322-4715370 with your order number, reason for exchange, and a photo of the product. Our team will guide you through the process within 24 hours.
Exchange Process
Once approved, ship the product back to us. Return shipping cost is the responsibility of the customer. After we receive and inspect the item, we will ship the replacement within 2-3 business days. If the requested size or color is unavailable, we will offer an alternative or store credit.
Refunds
As we operate on Cash on Delivery, refunds are processed via bank transfer within 5-7 business days after the returned item is received and inspected. Shipping charges are non-refundable.
Damaged or Defective Products
If you receive a damaged or defective product, contact us within 48 hours of delivery with photos. We will arrange a free replacement at no additional cost.
Contact Us
WhatsApp: 0322-4715370 (fastest response)
Email: info@beelstep.com